International

How does international shopping work?

We are happy to offer international shipping and returns. All international orders and returns are processed by our partner, Global-E. This creates the best possible shopping experience by providing competitive international shipping costs and country-specific pricing.

Who is responsible for duties and taxes?

All applicable taxes (VAT) and duties (customs tariffs) will be calculated and displayed during checkout. They are based on the purchased product's country of origin and the classification of that product in accordance with a harmonized system used by the destination country.

Tax rates are set by the destination country and will need to be paid at checkout.

What payment methods are accepted?

For international orders, we accept the following payment types:

• Visa
• Mastercard
• American Express
• PayPal
• JCB
• China UnionPay

Payment methods available may vary by destination. You will be able to view the options during checkout.

What are the shipping options and delivery times?

Shipping Method:
International Express Shipping via DHL

Shipping Fee:
Free Shipping for orders above the equivalent of $400 USD
Flat Rate Shipping cost equivalent of $20 for orders below $400 USD

Country / Region	Delivery Time
United Kingdom	2-3 Business Days
Canada	1-2 Business Days
Japan	3-5 Business Days
South Korea	3-5 Business Days
Israel	3-5 Business Days
Europe	2-5 Business Days
Asia & Pacific	2-4 Business Days
Middle East & Africa	3-8 Business Days
South America	2-4 Business Days

 
Holiday Shipping Cutoffs

Country / Region	Delivery Time	Delivery on/before 24th Dec
Canada	1-2 Business Days	12/19/2025
Japan	3-5 Business Days	12/15/2025
South Korea	3-5 Business Days	12/16/2025
Isreal	3-5 Business Days	12/14/2025
Asia & Pacific	2-4 Business Days	12/14/2025
Middle East & Africa	3-8 Business Days	12/15/2025
South America	2-4 Business Days	12/15/2025

What if I need to return?

International orders placed on rag-bone.com cannot be returned in-store. If for any reason you are not satisfied with your international online purchase, please contact int-help@rag-bone.com or call +1-844-724-2663 within 30 days of receipt to initiate a return. Alternatively you can click on the link above to initiate your return. Refunds for all transactions will be issued to the original form of payment. Items purchased at a discount of 40% or more are Final Sale and therefore not eligible for return.

Fragrance is also considered Final Sale, therefore not eligible for return.

With the Holiday Season approaching, we are pleased to extend our return policy. Purchases made between November 20th, 2025 and December 31st, 2025, that are not considered final sale, may be returned for a full refund through January 31st, 2026.

The cost of shipping will be deducted from your refund. At this time we are not able to refund the cost of duties and taxes.

Why is the product I’m looking for not available?

Certain products may not be available for international ordering. These include sale products, furs, exotic leathers and other products that cannot be exported from the United States or imported into the destination country.

Why can’t I see sale merchandise in my currency?

The pricing and availability of sale products in USD($) is only valid on orders shipping to the U.S.A. International pricing and availability may vary by country selected to ensure it is in line with the local pricing in the market.

If we have not answered your question, please call 1-844-724-2663 or Contact Us.